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Passage Planners Delivery Refund pricing policy:

Our current policy for International postal delivery cost effective from 1st. May 2025

The following is our current discretionary policy:

We charge a delivery postal charge relating to different parts of the World. For instance our published charge for delivery to countries within the European Community currently is £12.99.

Our published charge for sending the same delivery to, say USA mainland, is currently £25.10. This is because we are charged a significant difference in delivery by our delivery agent Royal Mail  International Post.

Our delivery charges are the same to you, our customer, irrespective of the weight or number of products ordered and shipped. In other words we charge the same whether, just for instance a Mayday Pan-Pan cockpit card is sent or, say a full set of Passage Planning Books and Log book are sent. Clearly there is a significant difference in the consignment weight.

Thus, in order to be fair we will refund the difference between our published shipping cost and the actual cost incurred, provided that the difference in cost is equal or greater than 10%.

Please note that for International sales, we generally use Royal Mail Post  International Tracked with end to end tracking so that you and we know where your parcel is at all times.

Thus, as an example:

Purchased item(s): a. Full Set of Passage, Pilotage and Port of Refuge Planning Forms + Tide Details Form Best Seller!

Published delivery to USA mainland is £25.10 (charge)

Actual cost (Small parcel, weight up to 1Kg.) International Tracked with end-to-end tracking (no signature). Charge to us by Royal Mail £16.50 (cost)s

Thus, difference between charge and cost is £8.60 i.e 34% of our published delivery charge.

As this is in excess of our published delivery charge by more than 10%, we would refund you £8.60 which would by refunded to you via your original payment method.

We think that this is a fair policy which ensures that you, the customer, is not overcharged for shipping costs should you be Internationally based based.

Please note that this policy can be changed at any time and as such is a discetionaty policy.

Exclusion to Policy

NOTE: Please note that this policy does not include delivery to UK deliveries, including N. Ireland, Isle of Man and Channel Islands.

We hope that you see our policy as a fair means of delivery which does not incur extra cost by you our customer.

We sometimes have to pay a Royal Mail post charge which is greater than our charge to you. Needless to say we ‘swallow’ this difference and, of course, do not pass any increase to you.